Free 7-Day Returns & Exchanges
We want you to love every piece from Dawn & D'or. If you're not completely satisfied, you may return or exchange your jewelry within 7 days of receiving your order.
Eligibility
1.Unworn Condition
2.Original Packaging
3.Within 7 Days
4.Exclusions
How to Return an Item
To initiate a return, please email us at admin@dawnanddor.comCopied with your order number and reason for the return. Our customer support team will provide you with the return shipping address and any additional instructions.
Once your return is received and inspected, your refund will be processed to your original payment method within 5–7 business days. Please note that it may take additional time for your bank or payment provider to post the refund to your account.
- Original shipping charges are non-refundable.
- Customers are responsible for return shipping costs unless the item arrived damaged or you received an incorrect item.
How to Exchange an Item
To request an exchange, please email admin@dawnanddor.comCopied with your order number and the item you'd like to exchange. Our customer support team will provide you with the return shipping address and guide you through the exchange process.
Once we receive and inspect your returned item, your replacement will be shipped as soon as possible. If there is a price difference between the exchanged items, we'll contact you before processing the exchange.
Damaged or Incorrect Orders
We carefully inspect every order before it leaves our studio. However, if your order arrives damaged or you receive the wrong item, please contact us at admin@dawnanddor.comCopied within 48 hours of delivery.
We'll work with you to resolve the issue as quickly as possible, and we'll cover the return shipping costs for damaged or incorrect items.